Accessibility

Radio City Music Hall is committed to meeting the needs of our guests and creating an enjoyable and unforgettable experience for all.  

ALTERNATIVE FORMAT PERFORMANCES

Information on Alternate Format Shows 

The sensory-friendly performance, in collaboration with Theatre Development Fund (TDF), will feature a range of adjustments, including softer stage lighting and audio, and additional house lighting. Radio City Music Hall’s Grand Lounge will transform into a sensory-safe space equipped with soft seating areas and fidget toys designed to provide guests an opportunity to reorient themselves. TDF and Radio City Music Hall will have dedicated staff trained in sensory needs onsite to ensure all guests feel supported throughout the event. 

Interpreters translate spoken word into visual hand gestures called American Sign Language. To purchase tickets and for additional information, please contact: Hands on, Inc.Voice: (212) 740-3087 | TTY: 711 Relay | Fax: (212) 740-4157 | Email: [email protected]  

Provides text-based assistance to spoken word via a large, three-line, light emitting diode (LED) signboard, either suspended or raised on a stand to the side of the stage for optimal visibility.  To purchase tickets and for more additional information, please contact: Theater Development Fund. Email: [email protected] | Voice: (212) 912-9770 x STAR 381 

Audio-describers provide a live description of the performance via headsets to patrons who are blind or visually impaired. To purchase tickets and for more additional information, please contact: Theater Development Fund. Email: [email protected] | Voice: (212) 912-9770 x STAR 381 

 

ACCESSIBILITY SERVICES DEPARTMENT

Madison Square Garden 
Attn: Accessibility Services Department 
4 Pennsylvania Plaza 
New York, NY 10001 
Email: [email protected]  
Office: 888-609-7599 | Fax: 212-465-6649  

The Accessibility Services Department is open Monday through Friday between 9:00 a.m. and 8:00 p.m. ET, and Saturday and Sunday between 10:00 a.m. and 8:00 p.m. ET. Hours are extended on event days from one hour prior to the first show’s start time until the start of the final show. 

If you or someone in your party need assistance onsite at an event, please see an usher, guest experience representative or security guard. 

TICKETING INFORMATION

Accessible seating may be secured through Ticketmaster or by contacting the Accessibility Services Department at [email protected] or 888-609-7599, during the hours listed above.   

If you or someone in your party requires an accommodation and you have already purchased tickets, please reach out the Accessibility Services Department to discuss relocation options.  

If you are onsite at the venue, please see an usher, guest experience representative or security guard for assistance.  

ARRIVING AT RADIO CITY

The Box Office Lobby on Sixth Avenue between 50th and 51st Streets at Radio City Music Hall is an accessible entrance. 

Access-A-Ride drop-off and pick-up locations are in front of the Box Office Lobby on 6th Avenue between 50th and 51st Streets.  

Scheduling for Access-A-Ride post-event is dependent on multiple factors. For concerts at Radio City Music Hall, the acts make their schedule known 1-2 days prior to the event. The Christmas Spectacular Starring the Radio City Rockettes, presented by QVC, is 90 minutes with no intermission. Contact the Disabled Services at 888-609-7599 for more information. 

If you or someone in your party have a medical condition or specific needs that require bringing in outside food or beverage, please contact the Accessibility Services Department at [email protected] or 888-609-7599 prior to your event. 

Service animals are permitted inside Radio City Music Hall. If you or a member of your party are bringing a service animal, please contact the Accessibility Services Department at accessibilityservices@msg.com or 888-609-7599 prior to your event. Seating locations that provide a dedicated space for service animals are available throughout the venue. 

ONSITE EXPERIENCE

Radio City is equipped with elevators on the 51st Street side of the Grand Foyer. These elevators will take you up to the First, Second and Third Mezzanines and down to the Grand Lounge. Please see an usher, guest experience representative or security guard for assistance. 

Accessible restrooms are located throughout the venue. Please see an usher or guest experience representative for direction to the nearest location. 

Patrons with mobility limitations who do not have access to a wheelchair may request a wheelchair transport to their seat, free of charge. Please be aware that our personnel will not remain with you during the event, nor will you be able to remain in the wheelchair for the duration of the event. Please alert staff if you will need assistance.

Storage is available for wheelchairs, canes, walkers and other mobility devices. If you need assistance during the event, please alert an usher or guest experience representative. Upon completion of the event, a staff member will return your mobility device to you at your seat. 

Radio City Music Hall offers seating with movable armrests and larger chairs without armrests. Please contact the Accessibility Services Department at least 48 hours in advance of the event if you require this type of accommodation. 

There are electrical outlets available throughout the venue. Please contact the Accessibility Services Department in advance of the event for further assistance. 

Many acts include these elements in their shows. The Christmas Spectacular features immersive elements including confetti, pyrotechnics, smoke effects, flashing lights and fairy-drones. Please contact the Accessibility Services Department for more information. 

Radio City Music Hall has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Sensory bags, containing special KCVIP badges, fidget tools, noise canceling headphones and other resources, are available for rent at no cost by leaving an ID at our Guest Services Desk in the Grand Foyer. 

Assistive Listening Devices (ALD), which operate on the FM system, are complimentary and available for guests who are deaf or hard of hearing. Please see a guest experience representative upon arrival to arrange for an ALD. Collateral, such as a driver’s license or credit card, is required to borrow an ALD and will be exchanged at the end of the event. 

ATMs and Reverse ATMs are equipped with braille number pads, volume increase capability and voice activation, and are compatible with headphones.