Christmas Spectacular FAQ

Learn more about Radio City Music Hall® and the Christmas Spectacular by reading these answers to some of the most frequently asked questions. 

TICKETMASTER BOX OFFICE / TICKET INQUIRIES

Children under 2 years old may attend without their own ticket, but they must sit on a parent or guardian’s lap and may not occupy their own separate seat.

The Ticketmaster Box Office at Radio City Music Hall is located in the main lobby of the Music Hall; the main entrance is on 6th Avenue at the corner of 50th Street. If you would like to buy tickets to the show online, please click here. 

Accessible seating for those eligible to purchase tickets may be secured by contacting the Madison Square Garden Disabled Services Department at 888-609-7599, Monday through Friday from 9 a.m – 6 p.m.

You may contact the Guest Relations Department at 212-465-6225 or [email protected], Monday through Friday from 9 a.m. – 6 p.m. Other useful numbers: Disabled Services: 888-609-7599, Group Sales: 212-465-6080.

You may contact our Guest Relations Department at 212-465-6225 or [email protected] for more information.

When ordering tickets online through Ticketmaster.com, click the “Unlock” box and then enter your offer code in the “Offer Passcode” box.

All ticket sales are final – no refunds or exchanges.

To facilitate contactless entry, digital tickets are accepted and all guests are encouraged to download the Ticketmaster App before they arrive to display their ticket.

GROUP TICKETS

To qualify as a group, there must be 10 or more guests.  Groups of friends, families, colleagues, clients, church members, alumni groups, teachers, firefighters, police officers, military, scouts, or just 10 or more people are eligible to receive special group benefits. For more information, visit our Group Tickets page.

Yes, by bringing together a group of 10 or more people, you will have access to preferred group pricing. Contact Group Sales for more information at 212-465-6080 or visit our Group Tickets page.

Contact your dedicated Group Sales representative to discuss performance dates and times, and special group rates. Call 212-465-6080 or email us at [email protected].

All ticket sales are final – no refunds or exchanges. If you have any questions or concerns, please contact Guest Relations at 212-465-6225 or [email protected].

To facilitate contactless entry, digital tickets are accepted and all guests are encouraged to download the MSG Venue App before they arrive to display their ticket.

Radio City Music Hall

City of New York guidelines do not currently require guests to provide proof of COVID-19 vaccination or wear a mask in order to attend the Christmas Spectacular.

Last Updated: July 18, 2022 | 6:00pm ET. Government mandates, venue protocols and event requirements are subject to change, so for the latest information, please continue to check here to confirm the details for your performance.

Radio City Music Hall is located in the heart of Rockefeller Center at 1260 Avenue of the Americas (6th Avenue) between W. 50th St. and W. 51st St.

Driving: Get Driving Directions

Subway: Take the MTA: B D F M to 47th 50th /Rockefeller Center and walk 2 blocks north, or the MTA 1 train to 50th St./Broadway and walk two blocks east to 6th Ave. Visit MTA’s Trip Planner

Bus: Take MTA Buses M4, M5, M6, M7 or M27/M50 to Rockefeller Center/50TH St. View Bus Schedules 

Ferry: Take the New York Waterway Ferry to Midtown. Then take the 50th St. NY Waterway bus to 6th Ave. View Ferry Schedule

Train: From Long Island Railroad, New Jersey Transit or Amtrak to Penn Station: Take the 1 subway to 50th St./Broadway and walk two blocks east to 6th Ave.

From Metro-North to Grand Central Station: Take the subway shuttle or 7 subway train to Times Square, then transfer to the 1 subway uptown to 50th St./Broadway and walk two blocks east to 6th Ave.

Yes. We recommend booking parking near Radio City Music Hall with SpotHero. SpotHero is the fastest, most convenient way to reserve a parking space and pay in advance. Click here to find your show date and start browsing nearby parking options.

Doors for the Christmas Spectacular open one hour prior to the performance start time. Plan to arrive at least one hour prior to your performance’s scheduled start time so there is enough time to get through security, explore the Music Hall, find your seats and get settled for your show. If you arrive any later than 30 minutes prior to showtime, you risk missing the first few performance numbers.

There are entrances on 6th Avenue, 50th Street and 51st Street.

Radio City Music Hall does not have a formal dress code. We do ask, however, that you use your best personal judgment when dressing for the Christmas Spectacular.

Bags must fit comfortably under your seat, and oversized bags larger than 22” x 14” x 9” are prohibited. Radio City Music Hall does not provide an area to check bags, coats or any other personal belongings, and reserves the right to search all persons and bags.  Please contact Guest Relations at 212-465-6225 or [email protected] should you have additional needs.

Food and beverages are available for purchase. Please note that we have cashless options for food and beverage transactions, allowing you to use your credit card or mobile payment, including Google Pay and Apple Pay. Outside food and beverages are prohibited at Radio City Music Hall. If you have a medical condition that requires you to bring in outside food and beverages, please contact Guest Relations at 212-465-6225 or [email protected] prior to your performance.

Merchandise is available for purchase both onsite at Radio City Music Hall and online. We offer cashless options for merchandise transactions, using credit cards or mobile payment, including Google Pay and Apple Pay. Click here to purchase merchandise online.

Taking photographs or videos (with a traditional camera, cell phone or any other device) is not permitted during the performance. For the safety of the performers and as a courtesy to your fellow patrons, we ask that guests please silence and put away all cell phones for the duration of the show, and refrain from using their phone or texting during the performance. Please call Guest Relations at 212-465–6225 or [email protected] should you have additional questions.

Medical staff are available at every performance for medical emergencies. The medical office is located on the lower level in the Grand Lounge near the bank of elevators. You may also speak to a member of our Guest Relations staff at Radio City Music Hall for assistance.

All exits are final. Guests are not permitted to leave and then re-enter.

If you know in advance that you are unable to attend your performance, you may donate your tickets to the Garden of Dreams Foundation, a non-profit charity that will provide children the opportunity to attend the Christmas Spectacular at Radio City. Please send your tickets in a traceable manner to the Garden of Dreams Foundation, 2 Penn Plaza, 15th Floor, New York, NY 10121. Please also include your name, address and telephone number so the Foundation may send you a letter of acknowledgement. All donated tickets must be received no later than three business days prior to the performance. Please note, since the Foundation benefits children, single tickets cannot be accepted; therefore, a minimum of two tickets per performance must be donated. Your contribution is tax deductible to the extent permitted by law. For more information, please contact Garden of Dreams at 212-465-4170 or [email protected].

Whether you misplaced something before, during or after a show, we’re here to help. Click here to fill out our Lost & Found form.

There is a stroller check located on all seating levels. Please see an usher in your seating area for direction as to where to check your stroller.

If you have any additional questions, please feel free to reach out to Guest Relations at 212-465-6225 or [email protected].