Christmas Spectacular FAQ

Learn more about Radio City Music Hall® and information for the 2023 season of the Christmas Spectacular by reading these answers to some of the most frequently asked questions.

City of New York guidelines do not currently require guests to provide proof of COVID-19 vaccination or wear a mask in order to attend the Christmas Spectacular. Government mandates, venue protocols and event requirements are subject to change, so for the latest information, please continue to check this page.

TICKETING INFORMATION

The box office at Radio City Music Hall is located inside the main entrance on 6th Avenue at the corner of 50th Street. If you would like to buy tickets to the show online, please click here.

The box office at Radio City Music Hall is currently open Monday through Saturday from 10:00 a.m. to 8:00 p.m., and Sunday from 10:00 a.m. to 6:00 p.m. On days with shows before 11:00 a.m., the box office opens an hour and one-half before the first show. On days with shows after the standard closing time, the box office will remain open until one half hour after the last show start. For additional assistance, please contact Guest Relations at [email protected] or 212-465-6225.

Children under 2 years old may attend without their own ticket, but they must sit on a parent or guardian’s lap and may not occupy their own separate seat.

Digital tickets are utilized at Radio City Music Hall, and all guests should download the Ticketmaster App before they arrive to display their ticket.

For additional assistance, please contact Guest Relations at [email protected] or 212-465-6225, Monday through Friday between 9:00 a.m. and 6:00 p.m., and Saturday and Sunday between 10:00 a.m. and 6:00 p.m. (Hours are extended on event days from one hour prior to show time to start of the final show.)

Digital tickets will need to be presented on your smartphone via the Ticketmaster App, which should be downloaded in advance. Guests can display more than one ticket on the same smartphone.

For additional assistance, please contact Guest Relations at 212-465-6225 or [email protected].

Accessible seating may be secured by contacting the Radio City Music Hall Disabled Services Department at [email protected] or 888-609-7599, Monday through Friday between 9:00 a.m. and 6:00 p.m., and Saturday and Sunday between 10:00 a.m. and 6:00 p.m. (Hours are extended on event days from one hour prior to show time to start of the final show.)

For the Christmas Spectacular, tickets booked through the Radio City Music Hall Disabled Services Department can be accessed through the MSG Venue App.

Please add your code to the “apply offer” option on Rockettes.com to see all eligible shows with your promotion. Once you see a show you are interested in you will be redirected to Ticketmaster and see an “Unlock” option. Please re-enter your code into that area and you should see all the seats that are available with this code in dark blue. All seats in light blue are not applicable with this code.

If you know in advance that you are unable to attend your performance, you may donate your tickets to the Garden of Dreams Foundation, a non-profit charity that will provide children the opportunity to attend the Christmas Spectacular at Radio City. Please send your tickets in a traceable manner to the Garden of Dreams Foundation, 2 Penn Plaza, 15th Floor, New York, NY 10121. Please also include your name, address and telephone number so the Foundation may send you a letter of acknowledgement. All donated tickets must be received no later than three business days prior to the performance. Please note, since the Foundation benefits children, single tickets cannot be accepted; therefore, a minimum of two tickets per performance must be donated. Your contribution is tax deductible to the extent permitted by law. For more information, please contact Garden of Dreams at 212-465-4170 or [email protected].

All ticket sales are final – no refunds or exchanges. If you have any questions or concerns, please contact Guest Relations at 212-465-6225 or [email protected].

You may contact Guest Relations at [email protected] or 212-465-6225, Monday through Friday between 9:00 a.m. and 6:00 p.m., and Saturday and Sunday between 10:00 a.m. and 6:00 p.m. ( Hours are extended on event days from one hour prior to show time to start of the final show).

GROUP TICKETS

To qualify as a group, there must be 10 or more guests. Groups of friends, families, colleagues, clients, church members, alumni groups, teachers, firefighters, police officers, military, scouts, or just 10 or more people are eligible to receive special group benefits. For more information, visit our Group Tickets page.

Yes, by bringing together a group of 10 or more people, you will have access to preferred group pricing. Contact Group Sales for more information at 212-465-6080 or visit our Group Tickets page.

Contact Group Sales at 212-465-6080 or [email protected] to purchase group tickets.

Digital tickets are utilized at Radio City Music Hall, and all guests should download the MSG Venue App before they arrive to display their ticket.

All ticket sales are final – no refunds or exchanges. If you have any questions or concerns, please contact Guest Relations at 212-465-6225 or [email protected].

ARRIVING AT RADIO CITY

Radio City Music Hall is located in the heart of Rockefeller Center at 1260 Avenue of the Americas (6th Avenue) between W. 50th St. and W. 51st St.

Driving: Get Driving Directions

Subway: Take the  to 47th–50th/Rockefeller Center and walk 2 blocks north, or the  to 50th St./Broadway and walk two blocks east to 6th Ave. Visit MTA’s Trip Planner

Bus: Take MTA Buses M5, M7 or M50 to Rockefeller Center/50th St. View Bus Schedules

Ferry: Take the New York

Waterway Ferry to Midtown. Then take the 50th St. NY Waterway bus to 6th Ave. View Ferry Schedule

Train: From Long Island Railroad, New Jersey Transit or Amtrak to Penn Station: Take the 1 subway to 50th St./Broadway and walk two blocks east to 6th Ave.

From Metro-North to Grand Central Station: Take the subway shuttle or 7 subway train to Times Square, then transfer to the 1 subway uptown to 50th St./Broadway and walk two blocks east to 6th Ave.

From Metro-North to Grand Central Station: Take the subway shuttle or 7 subway train to Times Square, then transfer to the 1 subway uptown to 50th St./Broadway and walk two blocks east to 6th Ave.

Find parking for your event through SpotHero, the Official Parking App of Radio City Music Hall, and book your space today. Click here to explore nearby garage and lot locations.

Doors for the Christmas Spectacular open one hour prior to the performance start time. Plan to arrive at least one hour prior to your performance’s scheduled start time so there is enough time to get through security, explore the Music Hall, find your seats and get settled for your show. If you arrive any later than 30 minutes prior to showtime, you risk missing the first few performance numbers.

There are entrances to Radio City Music Hall on 50th Street east of Sixth Avenue, on 51st Street east of Sixth Avenue, and through the Box Office Lobby on Sixth Avenue between 50th and 51st Streets. The Box Office Lobby entrance is an accessible entrance.

Radio City Music Hall does not have a formal dress code. We do ask, however, that you use your best personal judgment when dressing for the Christmas Spectacular.

Costumes are permitted with some exceptions. To ensure a safe and positive experience for all guests, full-face coverings are permitted only after clearing security and must be removed if requested by security personnel. Large costumes or headpieces, as well as full face paint, fake weapons and any other hazardous or distracting items, which may be determined at the sole discretion of our security personnel, are NOT permitted.

Radio City Music Hall asks all guests to arrive early and travel light. Bags do not have to be clear, but they must fit comfortably under your seat. Oversized bags larger than 22” x 14” x 9” are prohibited. Radio City Music Hall does not provide an area to check bags, coats or any other personal belongings. If you or someone in your party have additional needs, please contact Guest Relations at 212-465-6225 or [email protected].

Strollers are permitted at Radio City, and we offer a stroller check free of charge on all seating levels.

Please see an usher in your seating area for direction as to where to check your stroller.

If you or someone in your party have additional needs, please contact Guest Relations at 212-465-6225 or [email protected].

In order to maintain an enjoyable experience for all guests, video cameras, monopods, tripods, selfie sticks, audio recording devices and professional cameras (those including telephoto or zoom lenses) are not permitted inside Radio City Music Hall. Members of the media should reach out to MSG[email protected] with any inquiries.

Laptops and tablets are permitted as long as the bags they are contained within can fit comfortably under your seat and are no larger than 22” x 14” x 9”. Onsite storage is not available.

All exits are final. Guests are not permitted to leave and then re-enter.

ONSITE AT THE CHRISTMAS SPECTACULAR

The Christmas Spectacular runs for 90-minutes, with no intermission.

Taking photographs or videos (with a traditional camera, cell phone or any other device) is not permitted during the performance. For the safety of the performers and as a courtesy to your fellow patrons, we ask that guests please silence and put away all cell phones for the duration of the show, and refrain from using their phone or texting during the performance. Please call Guest Relations at 212-465–6225 or [email protected] should you have additional questions.

The Christmas Spectacular features immersive elements including confetti, pyrotechnics, smoke effects, flashing lights and fairy-drones.

Radio City Music Hall has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Weighted lap pads and sensory bags, containing special KCVIP badges, fidget tools, noise canceling headphones and other resources, are available for rent at no cost by leaving an ID at our Guest Services Desk in the Grand Foyer.

Merchandise is available for purchase both onsite at Radio City Music Hall and online. We offer cashless options for merchandise transactions, using credit cards or mobile payment, including Google Pay and Apple Pay. Reverse ATMs, which convert cash into a debit card, are located throughout the venue for your convenience. Click here to purchase merchandise online.

Food and beverage are available for purchase at Radio City. We offer cashless options for food and beverage transactions, allowing you to use your credit card or mobile payment, including Google Pay and Apple Pay.  Reverse ATMs, which convert cash into a debit card, are located throughout the venue for your convenience. Cash is also accepted at several designated locations in Radio City.

Outside food and beverage (including sealed cans and bottles) are not permitted inside Radio City. Clear, soft-plastic, empty bottles are permitted but must be emptied before security. Accessible water fountains are located throughout the venue.

If you or someone in your party have a medical condition or specific needs that require bringing in outside food or beverage, please contact Guest Relations at 212-465-6225 or [email protected] prior to your event.

Guests may nurse their child in any public location where they are comfortable. Nursing parents seeking more discreet accommodations are welcome to use the sitting areas off the restrooms in the Grand Lounge. For direction to the family/all-gender restroom, please see an usher or guest experience representative onsite. Breast pumps and associated equipment, and breastmilk, are permitted inside the venue. Please contact Guest Relations at 212-465-6225 or [email protected] prior to your event to ensure smooth entry into the venue.

Please see an usher or guest experience representative onsite for direction to a family/all-gender restroom.

Radio City Music Hall is committed to meeting the needs of our guests and creating an enjoyable and unforgettable experience for all. Please contact the Radio City Music Hall Disabled Services Department at [email protected] or 888-609-7599, Monday through Friday between 9:00 a.m. and 6:00 p.m., and Saturday and Sunday between 10:00 a.m. and 6:00 p.m. (Hours are extended on event days from one hour prior to show time to start of the final show).

If you or someone in your party begin to feel ill or require medical assistance, please see an usher, security officer or guest experience representative immediately. The medical office is located on the lower level in the Grand Lounge near the elevator bank. If there is an emergency, please contact the nearest Radio City employee, or call the security office at 212-485-7200.

Radio City is equipped with Automatic External Defibrillators (AED) which are located throughout the building. Designated employees, including our medical staff, have been properly trained and are certified to use AEDs.

If you misplaced an item, please click here to fill out our Lost & Found form. We recommend calling our security office at 212-485-7200, or speaking with an usher, security officer or guest experience representative onsite at your event for further assistance.

VENUE POLICIES

Radio City staff is trained in the nationally recognized T.E.A.M. (Techniques for Effective Alcohol Management) Training program for responsible alcohol management. Alcohol sales will be limited to two drinks per customer per transaction. All guests may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside Radio City. Radio City reserves the right to refuse the sale of alcohol to any guest.

Please be aware that it is the policy of MSG Entertainment to require all guests who appear to be forty (40) years of age or younger to present a valid form of ID with proof of age in order to purchase alcoholic beverages at Radio City Music Hall. Pursuant to applicable State law, we accept only the following forms of identification:

– A valid driver’s license or non-driver identification card issued by the United States Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada

– A valid passport

– A valid U.S. military ID

– Guests shall be respectful of others around them.

– Guests shall avoid blocking the view of other guests.

– Guests shall not interfere with the event or the performers in any way.

– Guests shall refrain from using foul/offensive language, fighting, obscene gestures, throwing objects and engaging in other behavior detrimental to the experience of other guests.

– Guests shall not stand on seats or any other building structure.

– Guests shall not block the aisles.

– Guests shall not occupy a seat or remain in an area for which they do not possess a valid ticket, and shall provide their ticket upon request.

– As required by the City of New York, guests shall not smoke anywhere in Radio City Music Hall.

– Guests who consume alcoholic beverages shall do so in a responsible manner.

– Guests are encouraged to report inappropriate or offensive behavior to an usher, security officer or guest experience representative.

– Guests shall comply with requests from venue staff regarding venue operational and emergency procedures.

Radio City Music Hall staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests’ ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. We thank you for your cooperation.

Radio City Music Hall is committed to providing a safe and enjoyable atmosphere for all our guests. If there is an emergency, please contact the usher, security officer or guest experience representative closest to you, or call the security office at 212-485-7200.

The distribution of promotional items, flyers, handbills or printed materials is not permitted without written permission of Radio City Music Hall. In addition, vending, peddling or product sampling is not allowed.

Items not permitted inside Radio City Music Hall include (but are not limited to):

– Weapons, firearms, knives

– Laser pens

– Pepper spray/mace

– Signs, banners, flags

– Selfie sticks

– Video cameras/recording devices

– Outside food and beverage, including alcohol

– Glass, cans, aluminum bottles

– Hoverboards and skateboards

– Cowbells and airhorns

Please note, the list of prohibited items may vary by event. Anything deemed inappropriate or offensive by MSG Entertainment will not be permitted.

At Radio City Music Hall, we place the safety and security of our guests above all else. For that reason, we continuously assess and upgrade security measures across all of our venues.

Please plan ahead and allow yourself enough time to pass through security. Thank you in advance for helping us create a safe environment for you and our guests.

In compliance with New York City regulations, there is no smoking, including electronic cigarettes, permitted anywhere in Radio City Music Hall. This policy is strictly enforced. Violation of this regulation is grounds for ejection.

ADDITIONAL QUESTIONS

If you have additional questions, feel free to contact Guest Relations at [email protected] or 212-465-6225, Monday through Friday between 9:00 a.m. and 6:00 p.m., and Saturday and Sunday between 10:00 a.m. and 6:00 p.m. (Hours are extended on event days from one hour prior to show time to start of the final show).