FAQ

Learn more about the Radio City Rockettes and the Christmas Spectacular by reading these answers to some of the most frequently asked questions.

RADIO CITY MUSIC HALL

How do I get to Radio City Music Hall?

Radio City Music Hall is located in the heart of Rockefeller Center at: 1260 Avenue of the Americas (6th Avenue) between W. 50th St. and W. 51st St.

Driving:
Get Driving Directions

Subway:
Take the to 47th-50th/Rockefeller Center and walk north 2 blocks, or the to 50th St./Broadway and walk two blocks east to 6th Ave.
Visit MTA’s Trip Planner

Bus:
Take MTA Buses M4, M5, M6, M7 or M27/M50 to Rockefeller Center/50th St.
View Bus Schedules

Ferry:
Take the New York Waterway Ferry to Midtown. Then take the 50th St. NY Waterway bus to 6th Ave.
View Ferry Schedule

Train:
From Long Island Railroad, New Jersey Transit or Amtrak to Penn Station:
Take the 1 subway to 50th St./Broadway and walk two blocks east to 6th Ave.

From Metro-North to Grand Central Station:
Take the subway shuttle or 7 subway train to Times Square, then transfer to the 1 subway uptown to 50th St./Broadway and walk two blocks east to 6th Ave.

Is there parking nearby?

Yes, and we recommend booking parking near Radio City Music Hall with ParkWhiz. ParkWhiz is the fastest, most convenient way to reserve a parking space and pay in advance. Click here to find your show date and start browsing nearby parking options.

What time do the doors open?

Doors for events at Radio City Music Hall open at least one hour prior to event start time. Plan to arrive early so there is enough time to get through security, explore the Hall, find your seats, and get settled for your show. Please leave extra items and packages at home.

Is there a dress code?

Unless otherwise noted, Radio City Music Hall does not have a formal dress code. We do ask, however, that you use your best personal judgment when dressing for an event.

Will there be searches upon entering Radio City?

Radio City Music Hall asks all guests to arrive early and travel light. All persons and bags are subject to search. Bags that have passed inspection must fit comfortably under your seat. Oversized bags are prohibited. MSG does not provide an area to check bags, coats or any other personal belongings. We are not responsible for any property that is lost, stolen or damaged.

Can you bring outside food or beverage into Radio City?

Outside food and beverage is prohibited from Radio City Music Hall, however, there are food concessions once inside. If you have a medical condition that requires you to bring in outside special food and beverages, please contact Guest Relations at (212) 465-6225, any weekday during normal business hours, prior to your event.

Are cameras allowed in Radio City?

Video cameras, audio recording devices and cameras with telephoto, zoom or detachable lenses are not permitted inside the venue. Additionally, for the safety of the performers and animals and as a courtesy to your fellow patrons, video, flash and tablet photography are not permitted during the show. Please call Guest Relations at (212) 465-6225, any weekday during normal business hours, for more information.

Is there a coat check?

Radio City Music Hall does not provide an area to check coats or any other personal belongings. We are not responsible for any property that is lost, stolen or damaged.

Is there a first aid facility?

Medical staff is available at every event for medical emergencies. The Medical Office is located on the lower level in the Grand Lounge near the bank of elevators. You may also speak to a member of our Guest Relations staff in Radio City Music Hall for assistance.

How can I find out about cancelled/postponed events?

In the rare event that a Radio City Music Hall event is postponed or cancelled, please visit our social media outlets, Facebook & Twitter for the most up to date information. You may also call our Guest Relations department at 212-65-6225 Monday through Sunday, during normal business hours.

What is the policy for inclement weather?

Radio City Music Hall rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. As soon as a decision is made to cancel or postpone an event, it will be posted to our website and to our main information telephone line at (212) 247-4777.

What is the policy on re-entering?

All exits are final. Guests are not permitted to leave an event and then re-enter the same event.

HOW DO I GIVE DONATIONS?

If you know in advance that you are not be able to attend an upcoming event, you may donate your tickets to the Garden of Dreams Foundation. While providing Garden of Dreams children the opportunity to attend an event at Radio City, your contribution is also tax deductible to the fullest extent of the law. Please send your tickets in a traceable manner to the Garden of Dreams Foundation, 2 Penn Plaza, 14th Floor, New York, NY 10121. Please also include your name, address and telephone number so the Foundation may send you a letter of acknowledgement. All donated tickets must be received no later than three business days prior to the event. Also, please note, since the Foundation benefits children, single tickets cannot be accepted; therefore, a minimum of two tickets per event must be donated. For more information, please contact Garden of Dreams at 212-465-4170 or gardenofdreams@msg.com.

Is there a lost and found?

Whether you misplaced something before, during or after an event, we’re here to help. Click here to fill out our Lost & Found form.

BOX OFFICE / TICKET INQUIRIES

Where is the box office located?

The Radio City Music Hall Box Office is located in the main lobby of the Music Hall; the main entrance is on 6th Avenue at the corner of 50th Street. The Box Office hours are 10:00 AM – 6:00 PM Monday through Sunday.

How do I contact guest relations?

Contact the Guest Relations Department at (212) 465-6225, any weekday during normal business hours, for more information.
Other useful numbers:
Disabled Services: (888) 609-7599
Lost and Found: (212) 485-7200
Group Sales: (212) 465-6080
Guest Relations: (212) 465-6225; GuestRelations@msg.com

I have a question about the online ticketing system. Who can I reach out to for help?

You may contact our Guest Relations department at (212) 465-6225, any weekday during normal business hours, for more information.

How can I sign-up to receive emails for exclusive ticket offers?

Click here to be the first to learn about the latest news, behind the scenes features and special offers!

How do I enter my offer code?

When ordering tickets online through Ticketmaster.com, enter your offer code in the “Offer Code” box.

What is the facility surcharge?

A facility surcharge is assessed to help defray the administrative costs of running our Box Office and our facility. You will find that some venues are charging this fee and that it is in line with industry standards. This facility surcharge ($6) is included in the price of each ticket. Any ticket with a face value above $15 is subject to a facility surcharge.

What is the refund and exchange policy?

We are sorry, but tickets cannot be refunded. Should you have any questions, please contact Guest Relations prior to your scheduled performance at (212) 465-6225, any weekday during normal business hours, for more information.

Do children require tickets?

Children less than 2 years old may attend without the purchase of a ticket, however, they may not occupy their own separate seat and must sit on a parent or guardian’s lap.

Group Sales

What defines a group?

Groups are considered to have 26 guests or more. Bring friends, family, colleagues, clients, church members, alumni group, teachers, firefighters, police officers, military, Boy & Girl Scouts or just 26 or more people who get together and want to see spectacular entertainment.

Are group discounts available?

Yes, by bringing together a group of 20 or more, you’ll receive special offers and the best available seating!

How do I book my group?

Contact the Group Sales Department for available dates, times and prices of the event your group is interested in and our staff will personally help you plan a group outing, provide the best available seating and pricing. Call (212) 465-6080 or email us:
Group.Sales@msg.com.

Can I receive advanced notice for show information and group ticket offers?

Click here to sign up for the Rockettes email list to receive special information regarding group experiences and offerings.

What is the deadline for ordering group tickets?

The order deadline is 72 hours prior to the event, subject to availability. However, we recommend ordering tickets as soon as possible to have the best seating options.

What is your policy on refunds?

We are sorry, but tickets cannot be refunded. Should you have any questions, please contact Guest Relations prior to your scheduled performance at (212) 465-6225, any weekday during normal business hours, for more information.

How does my group get our tickets?

For all orders requesting ticket delivery, a shipping fee of $25 will be applied. There is no charge for tickets being held at the Radio City Music Hall Box Office. Tickets being held at the Box Office can only be picked up on the day of the show.

Are fundraising opportunities available?

Discounted group tickets can be reserved by your organization and sold to members of your community, friends, family and neighbors with an additional donation going directly to your groups’ cause.

THE RADIO CITY ROCKETTES

Who are the Rockettes?

The Rockettes are the world’s most famous precision dance company. Widely known as one of New York City’s most illustrious and beloved icons, they are legendary for their precision dance and eye-high kicks. The Rockettes are the stars of the Christmas Spectacular—a show that is seen by more than one million people annually and has played in more than 60 cities across North America.

From performances on Dancing with the Stars and the Tony Awards to Super Bowl Halftime Shows and Presidential Inaugurations, the Rockettes are above anything else—stars.

Learn more about the Rockettes storied history here

How many Rockettes perform in each show?

There are 36 Rockettes onstage at a time. There are also four “swings” who can fill in the spots for nine of the women on the line.

Where can I find a list of tour dates?

Unfortunately, there are no plans for a touring production at this time. Hope you can join us in New York City at Radio City Music Hall!

How tall do you have to be to be a Rockette?

Rockettes must be between 5’6″ and 5’10 ½” (measurements are taken in stocking feet) and proficient in ballet, tap and jazz.

How can I audition to be a Rockette?

Auditions for the Christmas Spectacular are held each summer in New York City. Please check here for updates.

Are there any changes to the Christmas Spectacular?

The 2018 production of the Christmas Spectacular will be technologically transformed with the addition of an all-new finale scene and redesigned elements. Click here to learn more!

Is there a chance that we could meet and/or take a photo with a Rockette?

Before each performance, there is an opportunity to take a photo with a Rockette in the lobby at Radio City Music Hall! In addition, you also get the opportunity to meet a Rockette at the end of every Stage Door Tour!

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