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Rockettes FAQ

Learn more about the Radio City Rockettes and the Christmas Spectacular by reading these answers to some of the most frequently asked questions.

Radio City Music Hall

Radio City Music Hall is located in the heart of Rockefeller Center at: 1260 Avenue of the Americas (6th Avenue) between W. 50th St. and W. 51st St.

Driving:
Get Driving Directions

Subway:
Take the BDFM to 47th-50th/Rockefeller Center and walk north 2 blocks, or the MTA 1 train to 50th St./Broadway and walk two blocks east to 6th Ave.
Visit MTA’s Trip Planner

Bus:
Take MTA Buses M4, M5, M6, M7 or M27/M50 to Rockefeller Center/50th St.
View Bus Schedules

Ferry:
Take the New York Waterway Ferry to Midtown. Then take the 50th St. NY Waterway bus to 6th Ave.
View Ferry Schedule

Train:
From Long Island Railroad, New Jersey Transit or Amtrak to Penn Station:
Take the 1 subway to 50th St./Broadway and walk two blocks east to 6th Ave.

From Metro-North to Grand Central Station:
Take the subway shuttle or 7 subway train to Times Square, then transfer to the 1 subway uptown to 50th St./Broadway and walk two blocks east to 6th Ave.

Yes, and we recommend booking parking near Radio City Music Hall with ParkWhiz. ParkWhiz is the fastest, most convenient way to reserve a parking space and pay in advance. Click here to find your show date and start browsing nearby parking options.

Doors for events at Radio City Music Hall open at least one hour prior to the event start time. Plan to arrive at least an hour early so there is enough time to get through security, explore the Hall, find your seats, and get settled for your show. Bringing backpacks or large bags to Radio City can delay you getting to your seat so arrive early and travel light. If you arrive any later than 30 minutes before the show, you risk missing the first few performance numbers.

Unless otherwise noted, Radio City Music Hall does not have a formal dress code. We do ask, however, that you use your best personal judgment when dressing for an event.

Radio City Music Hall asks all guests to arrive at least one hour prior to the event start time and travel light. Bringing backpacks or large bags can delay you getting to your seat. All persons and bags are subject to search. Bags that have passed inspection must fit comfortably under your seat. Oversized bags are prohibited. Radio City does not provide an area to check bags, coats, or any other personal belongings. Radio City is not responsible for any property that is lost, stolen, or damaged.

Outside food and beverage is prohibited from Radio City Music Hall, however, there are food concessions once inside. If you have a medical condition that requires you to bring in outside special food and beverages, please contact Guest Relations at (212) 465-6225, any weekday during normal business hours, prior to your event.

Video cameras, audio recording devices and cameras with telephoto, zoom or detachable lenses are not permitted inside the venue. Additionally, for the safety of the performers and animals and as a courtesy to your fellow patrons, please refrain from photographing, filming, or texting. Silence and put away all cell phones for the duration of the show. Please call Guest Relations at (212) 465-6225, any weekday during normal business hours, for more information.

Radio City Music Hall does not provide an area to check coats or any other personal belongings. We are not responsible for any property that is lost, stolen or damaged.

Medical staff is available at every event for medical emergencies. The Medical Office is located on the lower level in the Grand Lounge near the bank of elevators. You may also speak to a member of our Guest Relations staff in Radio City Music Hall for assistance.

In the rare event that a Radio City Music Hall event is postponed or cancelled, please visit our social media outlets, Facebook & Twitter for the most up to date information. You may also call our Guest Relations department at (212) 465-6225 Monday through Sunday, during normal business hours.

Radio City Music Hall rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. As soon as a decision is made to cancel or postpone an event, it will be posted to our website and to our main information telephone line at (212) 247-4777.

All exits are final. Guests are not permitted to leave an event and then re-enter the same event.

If you know in advance that you are unable to attend an upcoming event, you may donate your tickets to the Garden of Dreams Foundation. While providing Garden of Dreams children the opportunity to attend an event at Radio City, your contribution is also tax deductible to the fullest extent of the law. Please send your tickets in a traceable manner to the Garden of Dreams Foundation, 2 Penn Plaza, 14th Floor, New York, NY 10121. Please also include your name, address and telephone number so the Foundation may send you a letter of acknowledgement. All donated tickets must be received no later than three business days prior to the event. Also, please note, since the Foundation benefits children, single tickets cannot be accepted; therefore, a minimum of two tickets per event must be donated. For more information, please contact Garden of Dreams at 212-465-4170 or gardenofdreams@msg.com.

Whether you misplaced something before, during or after an event, we’re here to help. Click here to fill out our Lost & Found form.

BOX OFFICE / TICKET INQUIRIES

The Radio City Music Hall Box Office is located in the main lobby of the Music Hall; the main entrance is on 6th Avenue at the corner of 50th Street. The Box Office hours are 10:00 AM – 6:00 PM Monday through Saturday.

Contact the Guest Relations Department at (212) 465-6225, any weekday during normal business hours, for more information.
Other useful numbers:
Disabled Services: (888) 609-7599
Lost and Found: (212) 485-7200
Group Sales: (212) 465-6080
Guest Relations: (212) 465-6225; GuestRelations@msg.com

You may contact our Guest Relations department at (212) 465-6225, any weekday during normal business hours, for more information.

Click here to be the first to learn about the latest news, behind the scenes features and special offers!

When ordering tickets online through Ticketmaster.com, enter your offer code in the “Offer Code” box.

A facility surcharge is assessed to help defray the administrative costs of running our Box Office and our facility. You will find that some venues are charging this fee and that it is in line with industry standards. This facility surcharge ($6) is included in the price of each ticket. Any ticket with a face value above $15 is subject to a facility surcharge.

We are sorry, but tickets cannot be refunded. Should you have any questions, please contact Guest Relations prior to your scheduled performance at (212) 465-6225, any weekday during normal business hours, for more information.

Children less than 2 years old may attend without the purchase of a ticket, however, they may not occupy their own separate seat and must sit on a parent or guardian’s lap.

GROUP SALES

Groups are considered to have 10 guests or more. Groups of friends, families, colleagues, clients, church members, alumni groups, teachers, firefighters, police officers, military, scouts, or just 10 or more people who get together and want to see immersive entertainment are eligible to receive special group benefits. For more information, visit our Group Tickets page.

Yes, by bringing together a group of 10 or more, you’ll receive special offers and the best available seating!

Contact the Group Sales Department for available dates, times and prices of the event your group is interested in and our staff will personally help you plan a group outing, provide the best available seating and pricing. Call (212) 465-6080 or email us:
Group.Sales@msg.com.

Click here to sign up for the Rockettes email list to receive special information regarding group experiences and offerings.

The order deadline is 72 hours prior to the event, subject to availability. However, we recommend ordering tickets as soon as possible to have the best seating options.

We are sorry, but tickets cannot be refunded. Should you have any questions, please contact Guest Relations prior to your scheduled performance at (212) 465-6225, any weekday during normal business hours, for more information.

A $25 handling fee will be applied to all orders requesting ticket delivery or holding tickets at the Ticketmaster Box Office at Radio City Music Hall. There is no charge for electronic ticket delivery.

Discounted group tickets can be reserved by your organization and sold to members of your community, friends, family and neighbors with an additional donation going directly to your groups’ cause.

THE RADIO CITY ROCKETTES

The Rockettes are the world’s most famous precision dance company. Widely known as one of New York City’s most illustrious and beloved icons, they are legendary for their precision dance and eye-high kicks. The Rockettes are the stars of the Christmas Spectacular—a show that is seen by more than one million people annually and has played in more than 60 cities across North America.

From performances on Dancing with the Stars and the Tony Awards to Super Bowl Halftime Shows and Presidential Inaugurations, the Rockettes are above anything else—stars.

Learn more about the Rockettes storied history here.

There are 36 Rockettes onstage at a time. There are also four “swings” who can fill in the spots for nine of the women on the line.

Unfortunately, there are no plans for a touring production at this time. Hope you can join us in New York City at Radio City Music Hall!

Rockettes must be between 5’6″ and 5’10 ½” (measurements are taken in stocking feet) and proficient in ballet, tap and jazz.

Auditions for the Christmas Spectacular are held each summer in New York City. Please check here for updates.

The 2018 production of the Christmas Spectacular was technologically transformed with the addition of an all-new finale scene and redesigned elements.

Attendees of the Christmas Spectacular can shop for merchandise at our stands located on all levels inside Radio City Music Hall. Everyone can shop at our Radio City Store located next to the Box Office on 6th Avenue.

Before each Christmas Spectacular performance, you can take a photo with a Rockette in the lobby of Radio City Music Hall. In addition, you can also meet a Rockette by taking the Stage Door Tour.