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Christmas Spectacular FAQ

Learn more about Radio City Music Hall, the Radio City Rockettes and the Christmas Spectacular by reading these answers to some of the most frequently asked questions.

At Radio City Music Hall, we continue to operate in accordance with all government mandates, and remain committed to delivering a world-class experience, which includes making your health and safety a top priority. Please note that government mandates, venue protocols and event requirements are subject to change, so be sure to continue to check back for the latest information.

There is a 25 ticket limit per purchaser over the entire 2021 Christmas Spectacular season.

Radio City Music Hall

Yes, per current government mandates for attending indoor events at venues such as Radio City Music Hall:

 All Guests Age 12 And Older

  • Guests age 12 and older are required to provide proof of COVID-19 vaccination
    • This means you’ve had at least one dose of a COVID-19 vaccine prior to attending
  • Guests may also show proof of full COVID-19 vaccination
    • This means the day of your show is at least 14 days after your final vaccine dose, which, depending on the type of vaccine, may be one dose or two
  • Fully vaccinated guests are not required to wear a mask. Everyone else will be required to wear a mask while in Radio City Music Hall, except while actively eating or drinking

 Children Under Age 12

  • Children under age 12 can attend with a vaccinated adult, but please note:
    • Children ages 5 to 11 will need to provide proof of a negative COVID-19 test (an antigen test taken within six hours of the show start time, or a PCR test taken within 72 hours of the day of the show)
    • Children ages 2 to 11 will need to wear a mask while inside the venue, except while actively eating or drinking

Proof of COVID-19 vaccination or negative test result needs to be directly from the healthcare provider that performed the vaccination or test, and can be displayed:

    • On your smartphone
    • Through a physical copy
    • Using New York State Excelsior Pass (AndroidiOS) or NYC COVID Safe App (Android | iOS). We ask that you download and log in to these apps in advance so you have access to your proof before arriving at the venue.

For all options, anyone 18 years or older will need to also present a government-issued ID such as driver’s license or passport. Those younger than 18 may use a government-issued ID, birth certificate, social security card, school ID, or locally-issued ID.

Please note that government mandates, venue protocols and event requirements are subject to change, so be sure to continue to check back for the latest information.

In addition to vaccination and testing requirements, you can also expect protocols such as cashless transactions, MERV-13 air filters, “always on” cleaning of high touch surfaces, and the use of EPA approved cleaning products.

Yes. Guests who are permitted entry to Radio City Music Hall and subsequently refuse to comply with or violate our policies will be asked to leave and their tickets will not be refunded.

Radio City Music Hall is located in the heart of Rockefeller Center at: 1260 Avenue of the Americas (6TH Avenue) between W. 50TH St. and W. 51ST St. 

Driving: Get Driving Directions

Subway: Take the MTA: B D F M to 47TH-50TH/Rockefeller Center and walk north 2 blocks, or the MTA 1 train to 50TH St./Broadway and walk two blocks east to 6TH Ave. Visit MTA’s Trip Planner

Bus: Take MTA Buses M4, M5, M6, M7 or M27/M50 to Rockefeller Center/50TH St. View Bus Schedules 

Ferry: Take the New York Waterway Ferry to Midtown. Then take the 50TH St. NY Waterway bus to 6TH Ave. View Ferry Schedule

Train: From Long Island Railroad, New Jersey Transit or Amtrak to Penn Station: Take the 1 subway to 50TH St./Broadway and walk two blocks east to 6TH Ave.

From Metro-North to Grand Central Station: Take the subway shuttle or 7 subway train to Times Square, then transfer to the 1 subway uptown to 50TH St./Broadway and walk two blocks east to 6TH Ave.

Yes. We recommend booking parking near Radio City Music Hall with ParkWhiz. ParkWhiz is the fastest, most convenient way to reserve a parking space and pay in advance. Click here to find your show date and start browsing nearby parking options.

Doors for events at Radio City Music Hall open at least one hour prior to the event start time. Plan to arrive at least an hour early so there is enough time to get through security, explore the Hall, find your seats, and get settled for your show. If you arrive any later than 30 minutes before the show, you risk missing the first few performance numbers.

To help facilitate a seamless entrance to Radio City Music Hall, we are opening all main entrances on 6TH Avenue, 50TH Street and 51ST Street.

Radio City Music Hall does not have a formal dress code. We do ask, however, that you use your best judgment when dressing for the Christmas Spectacular.

To help provide a safe experience, guests are not permitted to enter with bags larger than 10”x 8”x 6”. Small pocketbooks/purses are permitted. For guests with additional needs, please contact Guest Relations at 212-465-6225 or guestrelations@msg.com.

Radio City Music Hall reserves the right to search all persons and bags. As a reminder, guests are not permitted to enter with bags larger than 10”x 8”x 6”. Radio City does not provide an area to check bags, coats, or any other personal belongings and cannot be responsible for any property that is lost, stolen, or damaged.

For the best guest experience, we recommend you travel light and arrive at least an hour early so there is enough time to get through security, explore the Hall, find your seats, and get settled for your show.

Restrooms are open and available in multiple locations throughout Radio City Music Hall. We have made a number of modifications as part of our comprehensive health and safety protocols, including extensive deep cleaning.

Food and beverage are available for purchase. Please note that we have cashless options for food and beverage transactions, allowing you to use your credit card or mobile payment, including Google Pay and Apple Pay.

Outside food and beverage are prohibited at Radio City Music Hall, however, there are food concessions available once inside. If you have a medical condition that requires you to bring in outside special food and beverages, please contact Guest Relations at 212-465-6225 or guestrelations@msg.com prior to your event.

Attendees of the Christmas Spectacular can shop for merchandise at our stands located on all levels inside Radio City Music Hall. We are offering cashless options for merchandise transactions, using credit cards or mobile payment, including Google Pay and Apple Pay. Our online store also offers select merchandise.

Yes. As part of our health and safety protocols, we are offering cashless transaction options for all in-venue purchases, however cash is also accepted at designated locations in Radio City Music Hall.

Taking photographs or videos (with a traditional camera, cell phone or any other device) is not permitted during the performance. For the safety of the performers and as a courtesy to your fellow patrons, we also ask that guests please silence and put away all cell phones for the duration of the show, and refrain from using their phone or texting during the performance. Please call Guest Relations at 212-4656225 or guestrelations@msg.com should you have additional questions.

Medical staff are available at every event for medical emergencies. The Medical Office is located on the lower level in the Grand Lounge near the bank of elevators. You may also speak to a member of our Guest Relations staff at Radio City Music Hall for assistance.

Please check here for the most up to date information about postponed or cancelled performances. You may also call our Guest Relations department at 212-465-6225 or guestrelations@msg.com.

All exits are final. Guests are not permitted to leave and then re-enter.

If you know in advance that you are unable to attend your performance, you may donate your tickets to the Garden of Dreams Foundation, a non-profit charity that will provide children the opportunity to attend the Christmas Spectacular at Radio City. Please send your tickets in a traceable manner to the Garden of Dreams Foundation, 2 Penn Plaza, 14th Floor, New York, NY 10121. Please also include your name, address and telephone number so the Foundation may send you a letter of acknowledgement. All donated tickets must be received no later than three business days prior to the event. Also, please note, since the Foundation benefits children, single tickets cannot be accepted; therefore, a minimum of two tickets per event must be donated. Your contribution is tax deductible to the  extent permitted by law. For more information, please contact Garden of Dreams at 212-465-4170 or gardenofdreams@msg.com.

Whether you misplaced something before, during or after a show, we’re here to help. Click here to fill out our Lost & Found form.

If you have any additional questions, please feel free to reach out to Guest Relations at 212-465-6225 or guestrelations@msg.com.

BOX OFFICE / TICKET INQUIRIES

Accessible seating for those eligible to purchase tickets may be secured by contacting the Madison Square Garden Disabled Services Department at 888-609-7599, Monday through Friday during normal business hours.

The Radio City Music Hall Box Office is located in the main lobby of the Music Hall; the main entrance is on 6TH Avenue at the corner of 50TH Street. If you would like to buy tickets to the show online, please click here.

You may contact the Guest Relations Department at 212-465-6225 or guestrelations@msg.com, any weekday during normal business hours, for more information. Other useful numbers: Disabled Services: 888-609-7599, Group Sales: 212-465-6080

You may contact our Guest Relations department at 212-465-6225 or guestrelations@msg.com for more information.

Click here to be the first to learn about the latest news, behind-the-scenes features and special offers!

When ordering tickets online through Ticketmaster.com, click the “Unlock” box and then enter your offer code in the “Offer Passcode” box.

While Christmas Spectacular tickets are not refundable, we understand there may be unique and challenging circumstances and ask that you contact Guest Relations at 212-465-6225 or guestrelations@msg.com.

Children less than 2 years old may attend without the purchase of a ticket, however, they may not occupy their own separate seat and must sit on a parent’s or guardian’s lap.

GROUP SALES

Groups are considered to have 10 guests or more. Groups of friends, families, colleagues, clients, church members, alumni groups, teachers, firefighters, police officers, military, scouts, or just 10 or more people who get together and want to see immersive entertainment are eligible to receive special group benefits. For more information, visit our Group Tickets page.

Yes, by bringing together a group of 10 or more, you will have access to preferred group pricing. Contact Group Sales for more information at 212-465-6080 or visit our Group Tickets page.

Contact the Group Sales Department for available dates, times and prices of the performance your group is interested in and our staff will personally help you plan a group outing, and provide the best available seating and pricing. Call 212-465-6080 or email us at Group.Sales@msg.com.

Click here to receive special information regarding group experiences and offerings.

Like individual tickets, group tickets are not refundable. We understand there may be unique and challenging circumstances and ask that you contact Guest Relations at 212-465-6225 or guestrelations@msg.com for more information.

A $25 handling fee will be applied to all orders requesting ticket delivery. There is no charge for electronic ticket delivery.

THE RADIO CITY ROCKETTES

The Rockettes are the world’s most famous precision dance company. Widely known as one of New York City’s most illustrious and beloved icons, they are legendary for their precision dance and eye-high kicks. The Rockettes are the stars of the Christmas Spectacular—a show that is seen by more than one million people annually and has played in more than 60 cities across North America.

Learn more about the Rockettes storied history here.

Up to 36 Rockettes perform onstage at one time.

There are no plans for a touring production at this time. We hope you can join us in New York City at Radio City Music Hall and follow us on social!

Rockettes must be between 5’6″ and 5’10 ½” (measurements are taken in stocking feet) and proficient in ballet, tap, and jazz.

We want everyone to see themselves as Rockettes, and are committed to opening up our audition process to as many talented dancers as possible. Casting for the 2021 season is complete, but we will be holding open auditions in 2022 and encourage you to check back here for the most up to date information.