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Christmas Spectacular FAQ

Learn more about Radio City Music Hall, the Radio City Rockettes and the Christmas Spectacular by reading these answers to some of the most frequently asked questions.

Your health and safety remain our top priority, and Radio City Music Hall has worked closely with state and health officials to develop the strongest operating protocols with the goal of providing a safe and enjoyable experience.

New York State mandates and our venue protocols are subject to change, so for the latest information, continue to check here closer to the date of our first show on November 5.

There is a 25 ticket limit per purchaser over the entire 2021 Christmas Spectacular season.

Radio City Music Hall

As always, your health and safety remain our top priority. Radio City Music Hall has worked closely with state and health officials to develop the strongest operating protocols with the goal of providing a safe and enjoyable experience. With the show not taking place until November, New York State mandates and our venue protocols are subject to change. We will communicate directly with ticket buyers regarding our protocols and also encourage you to check here closer to the date of our first show on November 5 for the latest information.

You can expect such protocols as cashless transactions, MERV-13 air filters, “always on” cleaning of high touch surfaces, and the use of EPA approved cleaning products.

We hope you’ll join us for what will be a very special Christmas Spectacular season.

Yes. Guests who are permitted entry to Radio City Music Hall and subsequently refuse to comply with or violate our policies will be asked to leave and their tickets will not be refunded.

Radio City Music Hall is located in the heart of Rockefeller Center at: 1260 Avenue of the Americas (6TH Avenue) between W. 50TH St. and W. 51ST St. 

Driving: Get Driving Directions

Subway: Take the  to 47TH-50TH/Rockefeller Center and walk north 2 blocks, or the  to 50TH St./Broadway and walk two blocks east to 6TH Ave. Visit MTA’s Trip Planner

Bus: Take MTA Buses M4, M5, M6, M7 or M27/M50 to Rockefeller Center/50TH St. View Bus Schedules 

Ferry: Take the New York Waterway Ferry to Midtown. Then take the 50TH St. NY Waterway bus to 6TH Ave. View Ferry Schedule

Train: From Long Island Railroad, New Jersey Transit or Amtrak to Penn Station: Take the 1 subway to 50TH St./Broadway and walk two blocks east to 6TH Ave.

From Metro-North to Grand Central Station: Take the subway shuttle or 7 subway train to Times Square, then transfer to the 1 subway uptown to 50TH St./Broadway and walk two blocks east to 6TH Ave.

Yes. We recommend booking parking near Radio City Music Hall with ParkWhiz. ParkWhiz is the fastest, most convenient way to reserve a parking space and pay in advance. Click here to find your show date and start browsing nearby parking options.

Doors for events at Radio City Music Hall open at least one hour prior to the event start time. Plan to arrive at least an hour early so there is enough time to get through security, explore the Hall, find your seats, and get settled for your show. If you arrive any later than 30 minutes before the show, you risk missing the first few performance numbers.

To help facilitate a seamless entrance to Radio City Music Hall, we are opening all main entrances on 6TH Avenue, 50TH Street and 51ST Street.

To help provide a safe experience, guests are not permitted to enter with bags larger than 10”x 8”x 6”. Small pocketbooks/purses are permitted. For guests with additional needs, please contact Guest Relations at 212-465-6225 or guestrelations@msg.com.

Radio City Music Hall reserves the right to search all persons and bags. As a reminder, guests are not permitted to enter with bags larger than 10”x 8”x 6”. Radio City does not provide an area to check bags, coats, or any other personal belongings and cannot be responsible for any property that is lost, stolen, or damaged.

For the best guest experience, we recommend you travel light and arrive at least an hour early so there is enough time to get through security, explore the Hall, find your seats, and get settled for your show.

Food and beverage are available for purchase. Please note that we have cashless options for food and beverage transactions, allowing you to use your credit card or mobile payment, including Google Pay and Apple Pay.

Outside food and beverage are prohibited at Radio City Music Hall, however, there are food concessions once inside. If you have a medical condition that requires you to bring in outside special food and beverages, please contact Guest Relations at 212-465-6225 or guestrelations@msg.com prior to your event.

Restrooms are open and available in multiple locations throughout Radio City Music Hall. We have made a number of modifications as part of our comprehensive health and safety protocols, including extensive deep cleaning.

Attendees of the Christmas Spectacular can shop for merchandise at our stands located on all levels inside Radio City Music Hall. We are offering cashless options for merchandise transactions, using credit cards or mobile payment, including Google Pay and Apple Pay. Our online store also offers select merchandise.

Yes. As part of our health and safety protocols, we are offering cashless transaction options for all in-venue purchases, however cash is also accepted at designated locations in Radio City Music Hall.

You are not permitted to take photographs or videos (whether using a traditional camera, cell phone or any other device) during the performance. In addition, for the safety of the performers and as a courtesy to your fellow patrons, please refrain from using your phone or texting during the performance. We ask that you silence and put away all cell phones for the duration of the show. Please call Guest Relations at 212-465-6225 or guestrelations@msg.com should you have additional questions.

Medical staff is available at every event for medical emergencies. The Medical Office is located on the lower level in the Grand Lounge near the bank of elevators. You may also speak to a member of our Guest Relations staff at Radio City Music Hall for assistance.

Please check here for the most up to date information about postponed or cancelled performances. You may also call our Guest Relations department at 212-465-6225 or guestrelations@msg.com.

All exits are final. Guests are not permitted to leave and then re-enter.

If you know in advance that you are unable to attend your performance, you may donate your tickets to the Garden of Dreams Foundation, a non-profit charity that will provide children the opportunity to attend the Christmas Spectacular at Radio City. Please send your tickets in a traceable manner to the Garden of Dreams Foundation, 2 Penn Plaza, 14th Floor, New York, NY 10121. Please also include your name, address and telephone number so the Foundation may send you a letter of acknowledgement. All donated tickets must be received no later than three business days prior to the event. Also, please note, since the Foundation benefits children, single tickets cannot be accepted; therefore, a minimum of two tickets per event must be donated. Your contribution is tax deductible to the  extent permitted by law. For more information, please contact Garden of Dreams at 212-465-4170 or gardenofdreams@msg.com.

Whether you misplaced something before, during or after a show, we’re here to help. Click here to fill out our Lost & Found form.

If you have any additional questions, please feel free to reach out to Guest Relations at 212-465-6225 or guestrelations@msg.com.

BOX OFFICE / TICKET INQUIRIES

Accessible seating for those eligible to purchase tickets may be secured by contacting the Madison Square Garden Disabled Services Department at 888-609-7599, Monday through Friday during normal business hours.

Please note that the Radio City Music Hall Box Office is currently closed, however it’s located in the main lobby of the Music Hall; the main entrance is on 6TH Avenue at the corner of 50TH Street. If you would like to buy tickets to the show please click here.

Contact the Guest Relations Department at 212-465-6225 or guestrelations@msg.com, any weekday during normal business hours, for more information. Other useful numbers: Disabled Services: 888-609-7599, Group Sales: 212-465-6080

You may contact our Guest Relations department at 212-465-6225 or guestrelations@msg.com for more information.

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When ordering tickets online through Ticketmaster.com, click the “Unlock” box and then enter your offer code in the “Offer Passcode” box.

While Christmas Spectacular tickets are not refundable, we understand there may be unique and challenging circumstances and ask that you contact Guest Relations at 212-465-6225 or guestrelations@msg.com.

Children less than 2 years old may attend without the purchase of a ticket, however, they may not occupy their own separate seat and must sit on a parent or guardian’s lap.

GROUP SALES

Groups are considered to have 10 guests or more. Groups of friends, families, colleagues, clients, church members, alumni groups, teachers, firefighters, police officers, military, scouts, or just 10 or more people who get together and want to see immersive entertainment are eligible to receive special group benefits. For more information, visit our Group Tickets page.

Yes, by bringing together a group of 10 or more, you will have access to preferred group pricing. Contact Group Sales for more information at 212-465-6080 or visit our Group Tickets page.

Contact the Group Sales Department for available dates, times and prices of the performance your group is interested in and our staff will personally help you plan a group outing, provide the best available seating and pricing. Call 212-465-6080 or email us at Group.Sales@msg.com.

Click here to receive special information regarding group experiences and offerings.

Like individual tickets, group tickets are not refundable. We understand there may be unique and challenging circumstances and ask that you contact Guest Relations at 212-465-6225 or guestrelations@msg.com for more information.

A $25 handling fee will be applied to all orders requesting ticket delivery. There is no charge for electronic ticket delivery.

THE RADIO CITY ROCKETTES

The Rockettes are the world’s most famous precision dance company. Widely known as one of New York City’s most illustrious and beloved icons, they are legendary for their precision dance and eye-high kicks. The Rockettes are the stars of the Christmas Spectacular—a show that is seen by more than one million people annually and has played in more than 60 cities across North America.

Learn more about the Rockettes storied history here.

There are two casts of 40 Rockettes, with up to 36 Rockettes performing onstage at one time.

There are no plans for a touring production at this time. We hope you can join us in New York City at Radio City Music Hall and follow us on social!

Rockettes must be between 5’6″ and 5’10 ½” (measurements are taken in stocking feet) and proficient in ballet, tap, and jazz.

We want everyone to see themselves as Rockettes, and are committed to opening up our audition process to as many talented dancers as possible. While the pandemic has impacted our ability to host traditional auditions for the 2021 season, we look forward to returning to open auditions next year and encourage you to check back for more information. Please check here for the most up to date information on auditions.

*Please note that all restrictions and requirements are subject to change, so continue to check back for the latest information on COVID-19 protocols.