Rockettes FAQ

Learn more about the Radio City Rockettes and the Christmas Spectacular by reading these answers to some of the most frequently asked questions.

RADIO CITY MUSIC HALL

How do I get to Radio City Music Hall?

Radio City Music Hall is located in the heart of Rockefeller Center at: 1260 Avenue of the Americas (6th Avenue) between W. 50th St. and W. 51st St.

Driving:
Get Driving Directions

Subway:
Take the BDFM to 47th-50th/Rockefeller Center and walk north 2 blocks, or the 1 to 50th St./Broadway and walk two blocks east to 6th Ave.
Visit MTA’s Trip Planner

Bus:
Take MTA Buses M4, M5, M6, M7 or M27/M50 to Rockefeller Center/50th St.
View Bus Schedules

Ferry:
Take the New York Waterway Ferry to Midtown. Then take the 50th St. NY Waterway bus to 6th Ave.
View Ferry Schedule

Train:
From Long Island Railroad, New Jersey Transit or Amtrak to Penn Station:
Take the 1 subway to 50th St./Broadway and walk two blocks east to 6th Ave.

From Metro-North to Grand Central Station:
Take the subway shuttle or 7 subway train to Times Square, then transfer to the 1 subway uptown to 50th St./Broadway and walk two blocks east to 6th Ave.

Yes, there is parking nearby Radio City Music Hall. For Meyers Parking, enter at 146 W. 44th St. or 141 W. 43rd St. between 6th Avenue and Broadway.
Map It

Doors for events at Radio City Music Hall open one hour prior to event start time. Plan to arrive early so there is enough time to get through security, see the hall, get settled and find your seats (you will not want to miss the first few minutes of this show!). Please leave extra items and packages at home.

Unless otherwise noted, Radio City Music Hall does not have a formal dress code. We do ask, however, that you use your best personal judgment when dressing for an event.

Radio City Music Hall asks all guests to arrive early and travel light. All persons and bags are subject to search. Bags that have passed inspection must fit comfortably under your seat. Oversized bags are prohibited. MSG does not provide an area to check bags, coats or any other personal belongings. We are not responsible for any property that is lost, stolen or damaged.

Outside food and beverage is prohibited from Radio City Music Hall, however, there are food concessions once inside. If you have a medical condition that requires you to bring in outside special food and beverages, please contact Guest Relations at (212) 465-6225, any weekday during normal business hours, prior to your event.

Video cameras, audio recording devices and cameras with telephoto, zoom or detachable lenses are not permitted inside the venue. Additionally, for the safety of the performers and animals and as a courtesy to your fellow patrons, video, flash and tablet photography are not permitted during the show. Please call Guest Relations at (212) 465-6225, any weekday during normal business hours, for more information.

Radio City Music Hall does not provide an area to check coats or any other personal belongings. We are not responsible for any property that is lost, stolen or damaged.

Medical staff is available at every event for medical emergencies. The Medical Office is located on the lower level in the Grand Lounge near the bank of elevators. You may also speak to a member of our Guest Relations staff in Radio City Music Hall for assistance.

In the rare event that a Radio City Music Hall event is postponed or cancelled, please visit the Event Profile, on the Radio City website, specific to the event you possess tickets to for more information.

Radio City Music Hall rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. As soon as a decision is made to cancel or postpone an event, it will be posted to our website and to our main information telephone line at (212) 247-4777.

All exits are final. Guests are not permitted to leave an event and then re-enter the same event.

To Charitable Organizations from Radio City:
To request a donation from Radio City Music Hall, please fax your request on your organization’s letterhead to our Community Relations department at (212) 465-4423 or send us an email.

To Radio City from Companies, Groups and Individuals:
If you know in advance that you will not be able to attend an upcoming event, you may donate your tickets to our Garden of Dreams Foundation. Your donated tickets are 100% tax deductible. Please send your tickets in a traceable manner to Garden of Dreams Foundation, Madison Square Garden Entertainment, 2 Penn Plaza, New York,NY 10121. Please also include your name, address and telephone number so we may send you a letter of acknowledgement. All donated tickets must be received no later than two business days prior to the event. For more information, please call the Garden of Dreams hotline at (212) 465-4170.

BOX OFFICE / TICKET INQUIRIES

Where is the box office located?

The Radio City Music Hall Box Office is located in the main lobby of the Music Hall; the main entrance is on 6th Avenue at the corner of 50th Street. Click here for Box Office hours.

Contact the Guest Relations Department at (212) 465-6225, any weekday during normal business hours, for more information.
Other useful numbers:
Disabled Services: (212) 465-6115
Lost and Found: (212) 485-7200
Group Sales: (212) 465-6080
Guest Relations: (212) 465-6225; GuestRelations@msg.com

You may contact our Guest Relations department at (212) 465-6225, any weekday during normal business hours, for more information.

Click here to be the first to learn about the latest news, behind the scenes features and special offers!

When ordering tickets online through Ticketmaster.com, enter your offer code in the “Offer Code” box.

A facility surcharge is assessed to help defray the administrative costs of running our Box Office and our facility. You will find that some venues are charging this fee and that it is in line with industry standards. This facility surcharge ($6) is included in the price of each ticket. Any ticket with a face value above $15 is subject to a facility surcharge.

We are sorry, but tickets cannot be refunded. Should you have any questions, please contact Guest Relations prior to your scheduled performance at (212) 465-6225, any weekday during normal business hours, for more information.

The New York Spectacular is going on hiatus and will return in the Summer of 2018. Please click here for refund information.

Student tickets are available for purchase online in advance for select performances for members of TIX4STUDENTS. Click here for more information.

All children who have reached their second birthday require a ticket to gain admittance to Radio City Music Hall. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own separate seat and must sit on a parent or guardian’s lap.

Groups are considered to have 9 guests or more. Bring friends, family, colleagues, clients, church members, alumni group, teachers, firefighters, police officers, military, Boy & Girl Scouts or just 9 or more people who get together and want to see spectacular entertainment.

Yes, by bringing together a group of 9 or more, you’ll receive special offers and the best available seating!

Contact the Group Sales Department for available dates, times and prices of the event your group is interested in and our staff will personally help you plan a group outing, provide the best available seating and pricing. Call (212) 465-6080 or email us:
Group.Sales@msg.com.

Showvite is an online groups ticketing tool to make coordinating your group outing easier.

Click here to sign up for the MSG Groups email list and you will receive special information regarding group experiences and offerings.

The order deadline is 72 hours prior to the event, subject to availability. However, we recommend ordering tickets as soon as possible to have the best seating options.

We are sorry, but tickets cannot be refunded. Should you have any questions, please contact Guest Relations prior to your scheduled performance at (212) 465-6225, any weekday during normal business hours, for more information.

The New York Spectacular is going on hiatus and will return in the Summer of 2018. Please click here for refund information.

For all orders requesting ticket delivery, a shipping fee of $25 will be applied. There is no charge for tickets being held at the Radio City Music Hall Box Office. Tickets being held at the Box Office can only be picked up on the day of the show.

Discounted group tickets can be reserved by your organization and sold to members of your community, friends, family and neighbors with an additional donation going directly to your groups’ cause.

THE RADIO CITY ROCKETTES

Who are the Rockettes?

The Rockettes are the world’s most famous precision dance company. Widely known as one of New York City’s most illustrious and beloved icons, they are legendary for their precision dance and eye-high kicks. The Rockettes are the stars of the Christmas Spectacular—a show that is seen by more than one million people annually and has played in more than 60 cities across North America.

From appearances on Dancing with the Stars, the Tony Awards, and Super Bowl Halftime Shows to Presidential Inaugurations and co-starring roles in commercials for celebrated product launches such as Diet Coke, the Rockettes are above anything else—stars.
Learn more about the Rockettes storied history here.

The New York Spectacular is going on hiatus and will return in the Summer of 2018. Please click here for refund information.

There are 36 Rockettes onstage at a time. There are also four “swings” who can fill in the spots for nine of the women on the line.

Unfortunately, there are no plans for a touring production at this time. Hope you can join us in New York City at Radio City Music Hall!

Rockettes must be between 5’6″ and 5’10 ½” (measurements are taken in stocking feet) and proficient in ballet, tap and jazz.

Auditions for the Christmas Spectacular are held each summer in New York City. Please check here for updates.

We are always making little tweaks and changes each year, however our tradition continues with the same Christmas Spectacular you know and love. We hope you’ll make time for joy at Radio City this holiday season!

Before and after each performance, there is an opportunity to take a photo with a Rockette in the lobby at Radio City Music Hall! In addition, you also get the opportunity to meet a Rockette at the end of every Stage Door Tour!

Radio City Music Hall

1260 Avenue of the Americas
New York, NY 10020

Box Office Hours:
10:00 AM - 6:00 PM Mon - Sun
+1 (866) 858 0007

Christmas Spectacular
Runtime 90 mins
No Intermission

© 2017 MSG Sports & Entertainment, LLC.